FAQs

Yes we're happy to ship our products all over the world and you can select your country from the drop down menu during the check out processon our website.

Our office hours are Mon-Fri 9am-5pm and your order will be processed by one of our Sales Team as quickly as possible during these hours.

Sadly it's not possible to hold all of the items in our catalogues in our stock but we always do our very best to indicated the availability of each part on our website:

• In Stock (Ready for dispatch) - ready to go!

• Available to Order (Dispatched within one working day) - this is being held in our supplier's stock and usually arrives with us on the next business day

• Special Order (Dispatched between 3-5 working days) - this is being held in our supplier's stock but may take a few days to arrive with us

• Backordered - currently unavailable from our supplier

*Please note that, although we do our very best to list our stock as accurately as possible, the stock levels on our website are not live and the stock levels are very occasionally different from those advertised on our website but you will be notified of this as soon as possible.

The cost of shipping is automatically calculated when you add your shipping destination to the shopping cart on our website.

Orders are usually shipped within 24 hours depending on the availability - please check this at the point of order in order to avoid disappointment.

You will receive an automated email with the tracking information as soon as your order is dispatched.

All orders to a Mainland UK address are shipped using a next business day delivery service but our International customers are often able to select either an economy or express delivery service during the checkout process where applicable. 

*Please note that selecting a pre-12pm delivery service will only guarantee delivery before 12pm on the normal day of delivery - it does not guarantee next day delivery.

All of our products are approved for use in the UK but unfortunately we're not able to provide any additional certification.

No all of the items listed in our catalogues are new with the exception of some parts that are reconditioned *(this is clearly stated where applicable).

No, VAT will be automatically removed from your order when you select a shipping destination outside of the UK. Customers can pay customs duties, taxes, and other charges during checkout. For manually processed orders, these charges will be applied upon arrival in your country.

No we are a Land Rover specialist and we're unable to provide parts for any other vehicles unfortunately.

We do not offer any trade discounts and we always go to great lengths to ensure that we offer the very best prices on our website. However, occasionally we do offer discount codes and these can be obtained by subscribing to the newsletter on our website. You will then be notified of any promotions automatically as soon as they are announced.

Yes, as long as you are able to confirm the code stamped into the side of the original key. Unfortunately if this has been lost then there is no way of knowing exactly which key is required.

Occasionally Land Rover discontinue parts from their catalogue without notice and we only learn that they're not available after we have accepted an order for them. In this instance you will be notified of this as quickly as possible.

Unfortunately we occasionally have to apply one of the following surcharges to an item listed in our catalogues:

• Delivery Surcharge - this is because the item may be oversized or particularly fragile and require additional packaging before being shipped.

• Fully Refundable Surcharge - this is applied to items that are required to be returned to the manufacturer for reconditioning or refurbishment. The customer is responsible for the return of the item to us within six weeks of purchase before the refund amount can be refunded.